Customer Service Representative
2 days ago
Role Overview
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Qscan Radiologic Clinics in Clayfield, Brisbane.
About the Opportunity:
In response to high demand for our services, we are expanding our team based in Clayfield. As a Customer Service Representative, you will be the first point of contact for patients and referrers, primarily over the phone, assisting with appointment bookings and general enquiries.
Key Responsibilities:
- Serve as the initial point of contact for patients and referrers, providing exceptional customer service and assistance with appointment bookings and general enquiries.
- Manage patient referrals from our website and referring practitioners, ensuring attention to detail and accuracy.
- Ensure patients are well-prepared for their services by providing essential information, such as arrival times, appointment preparations, and cost estimates.
- Maintain accurate patient records and facilitate pathology and previous imaging records to guarantee a seamless patient experience.
About You:
- You are customer-focused, demonstrating empathy, care, and compassion as you find solutions for patients and referrers alike.
- A strong communicator, you confidently interact with patients, referrers, and colleagues to achieve the best outcomes.
- You are tech-savvy, with the ability to work accurately across various systems. Experience with Radiology Information Systems or Customer Management Systems is a plus.
- Resilient and capable of thriving under pressure, you adapt quickly to change. Experience in a contact centre or medical administration is highly regarded.
What We Offer:
- A competitive salary ranging from $50,000 to $65,000 per annum, depending on experience.
- A great team culture, where you will be supported to participate in personal and professional development programs.
- A Flexible Work Arrangements policy to help you achieve the ideal balance between work and personal responsibilities.
- Access to our Employee Assistance Program to enhance your health and well-being.
- A range of employee benefits, such as paid parental leave and annual flu vaccinations.
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