Senior Banking Professional, Mackay QLD

1 week ago

Mackay, Queensland, Australia ANZ Full time

About Us

Suncorp Bank offers a career with exceptional growth potential within a culture of purpose and belonging.

As part of the ANZ Group, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

This role involves providing outstanding levels of sales and service supporting customers via Face to Face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.

The successful candidate will work at Suncorp Bank, Shop 2123 Canelands Central, Mackay QLD, on a Permanent, Flexible Part Time (20 hours/week) basis. All training required will be full time.

What will your day look like?

In this role, you will:

  • Deliver customer obsessed service that drives customer satisfaction and first call resolution.
  • Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels.
  • Demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.
  • Contribute to a team culture that is balanced across people, customer, risk, and performance.
  • Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.

What will you bring?

To grow and be successful in this role, you will ideally bring:

  • Experience in delivering high quality customer experience.
  • Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.
  • Effective interpersonal and communication skills (written& verbal).
  • Demonstrated ability to work as a supportive team member.
  • Committed to self-development and opportunities to increase capability in role.
  • Computer literacy and navigation skills.

You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

At ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

You'll feel it too because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We offer a range of flexible working arrangements and benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 74824.

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