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Exceptional Banking Professional Sought for Mackay QLD Role
1 month ago
About Our Team
We're looking for a highly skilled banking professional to join our team in Mackay QLD. As a key member of our team, you will provide outstanding levels of sales and service to customers.
What We Offer
We offer a competitive salary package including $62,000 - $85,000 per annum, based on experience, plus excellent benefits and opportunities for career growth and development.
Your Key Responsibilities
- Deliver customer-obsessed service that drives customer satisfaction and first-call resolution.
- Provide timely and accurate information on Everyday Banking enquiries, account openings, and processes via telephone and/or online channels.
- Demonstrate the ability to listen, build trust, and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes.
- Contribute to a team culture that is balanced across people, customer, risk, and performance.
- Ensure compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines.
Your Skills and Qualifications
- Experience in delivering high-quality customer experience.
- Demonstrated ability to use customer and commercial acumen to enhance overall performance across people, customer, and risk measures.
- Effective interpersonal and communication skills (written & verbal).
- Demonstrated ability to work as a supportive team member.
- Committed to self-development and opportunities to increase capability in role.
- Computer literacy and navigation skills.
Becoming Part of Our Team
We celebrate diversity and are committed to creating an inclusive environment where everyone feels valued, respected, and supported. We welcome applications from candidates with diverse backgrounds and experiences. If you have any access requirements or need support during the application process, please don't hesitate to reach out.
