Customer Support Expert

1 week ago

Sydney, New South Wales, Australia beBeeSupport Full time $90,000 - $121,000

About the Position

Our team is building a Support function to help clients achieve their goals.

Team members focus on resolving customer issues and contributing to internal discussions around product enhancements.

If you're passionate about problem-solving and excel under pressure, you might have what it takes.

Responsibilities:

- Provide support to customers in Australia with our global products
- Resolve customer issues from start to finish in a dynamic environment
- De-escalate and resolve issues using platform and industry expertise
- Become a product expert and resource for customers and coworkers
- Identify areas for improvement and collaborate with Product and Engineering teams
- Meet client needs under tight deadlines and schedules

Requirements:

- 3+ years of experience working directly with customers
- Experience working in Australian payroll systems
- Bachelor's degree or equivalent work experience
- Ability to work between 9AM and 5:30PM (Sydney timezone)
- Excellent written and verbal communication skills
- Problem-solving skills with attention to detail
- Organisational skills and process improvement experience
- Flexibility with changing job duties and responsibilities
- Time management skills and ability to prioritise

Benefits

We offer flexible working hours and opportunities to grow and develop your career. Our team focuses on providing an exceptional client experience and we encourage collaboration and open discussion.

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