Customer Support Expert

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerSupport Full time $54,000 - $87,000

Customer Support Expert

About this role:

  • Deliver exceptional customer experiences through clear guidance and support.
  • Engage with customers to secure detailed information needed for claim processing.
  • Conduct thorough eligibility assessments for rental vehicle requests.
  • Coordinate with internal teams to ensure seamless claim resolution.
  • Provide regular updates on claim status and offer ongoing support.

Key Responsibilities:

  • Communicate effectively with customers, stakeholders, and internal departments.
  • Collect and document relevant details from customers and stakeholders.
  • Investigate claims thoroughly and coordinate with internal teams as needed.
  • Develop strong relationships with customers and stakeholders through excellent communication skills.
  • Meet or exceed service standards in a fast-paced environment.

About You:

  • Prior experience in phone-based customer service or sales is preferred.
  • Experience in automotive, car rental, or credit hire industries is desirable.
  • Strong organizational skills and ability to handle multiple tasks efficiently.
  • Excellent communication and interpersonal skills.
  • Ability to work flexibly, including evenings and weekends, as needed.

About Us: We are committed to providing seamless accident management that helps individuals, families, and businesses stay mobile and connected. Our team of experts delivers high-quality customer service while ensuring smooth claim resolutions.

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