Risk Management and Customer Liaison Professional

2 days ago

Wollongong, New South Wales, Australia beBeeCustomerService Full time $90,000 - $120,000
Customer Service Excellence

We're seeking a highly motivated professional to deliver exceptional customer service while ensuring compliance with regulatory standards.

About the Role

As a key member of our team, you will be responsible for coordinating triage efforts, obtaining and processing critical information, and maintaining excellent relationships with internal and external stakeholders.

Key Responsibilities:
  • Coordinate effective call handling processes
  • Process customer inquiries in a timely and efficient manner
  • Maintain high levels of customer satisfaction through proactive communication and issue resolution
  • Develop and implement strategies to prevent non-compliance and ensure regulatory adherence
  • Monitor and maintain compliance with relevant regulations and service level agreements
Required Skills and Qualifications:
  • Proven experience in the insurance industry with a strong understanding of regulatory requirements
  • Excellent analytical and problem-solving skills
  • Strong communication and interpersonal skills with the ability to build effective relationships
Benefits:

As a valued member of our team, you can expect a competitive compensation package, comprehensive training opportunities, and a dynamic work environment that supports your career growth and well-being.

Our company is committed to diversity and inclusion, offering equal opportunities for all employees. We promote a hybrid working model and provide flexible arrangements to support work-life balance.

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