Successful Business Operations Manager Wanted

2 days ago

Gold Coast, Queensland, Australia beBeeTeamLeader Full time $100,000 - $125,000
Job Title: Team Leader

This role offers a unique opportunity to lead a dedicated team in the strata and facilities management industry.

We are seeking a skilled and experienced Team Leader/Assistant Strata Manager to join our team in Southport, QLD. Reporting to the Branch Manager, this key role assists with managing day-to-day operations, establishing goals, communicating them effectively, and monitoring progress. You will work closely with the Branch Manager to develop and implement operational strategies that align with the company's vision.

  • Key Responsibilities:
    • Operations Management:
      • Establish, communicate, and monitor goals
      • Support the team by celebrating successes and learning from mistakes
      • Ensure procedures and policies are enacted and adhered to, including legislative timeframes
      • Quality control of documentation and processes
      • Coach, mentor, and train Assistant Strata Managers
      • Provide backup support for staff as required
    • Staff Management:
      • Create a culture of openness and information sharing in support of PICA's values
      • HR & HRIS responsibilities for the team, including leave requests
      • Hold monthly 1:1 Honest Conversations
      • Manage performance problems and resolve employee issues
      • Partner with People Experience to hire top talent for PICA
      • Onboard and train new staff
    • Branch Operations Support:
      • Continue to provide portfolio support to SMs (anticipate 70/30 split)
      • Liaise with portfolio Team Leaders to allocate and manage ASM support to assigned SMs
      • Manage additional ASM support for onboarding of new plans and overflow
  • Required Skills and Qualifications:
    • At least one year of prior management or supervisory experience, preferably in the professional services industry
    • Diploma or degree (preferred) in management or related field
    • Leadership competencies include building trust, delegating responsibilities, planning and organising, identifying and selecting talent, coaching and developing employees, and building a successful team
    • Strata knowledge of (or ability to learn) the role of the client and strata operations and how those roles interface
  • Benefits:
    • A positive, supportive company that lives its values
    • Flexible working arrangements
    • Paid parental leave
    • Study leave
    • 30% off your electricity bill
    • BYO Workmates referral program
  • Others:
    • An extra day off on your Birthday
    • A dedicated and driven team who celebrates achievements
    • Challenging roles with exposure to all areas of body corporate operations

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