Deliver Exceptional Client Support
21 hours ago
Enhance client satisfaction and deliver exceptional support as a Client Experience Associate in this pivotal role.
This position involves being the primary point of contact for valued clients, handling a wide range of interactions including inbound and outbound phone calls, and written communication related to our diverse range of products and services.
Key Responsibilities:- Educate clients on available products and services efficiently and articulate complex issues effectively.
- Respond to incoming omnichannel communication promptly.
- Complete administrative processing to support service delivery.
- Identify client issues and provide relevant solutions, sometimes escalating matters.
- Maintain high standards of service levels while adhering to KPI and SLA frameworks.
- Collaborate with different business units to achieve desired outcomes for clients.
To excel in this role, you will require a minimum of 2 years' experience, strong attention to detail, good organizational skills, and adaptability to change. You should also possess a natural curiosity, an optimistic attitude, and problem-solving abilities.
Previous experience in a fast-paced Client Service Centre or a high-service-level environment is preferred. A warm and friendly image and consistently positive demeanor when dealing with clients are essential. Strong communication skills, both written and verbal, including telephone etiquette, are required.
What's in it for you?- A hybrid 3+2 model combining office and remote work.
- A competitive salary and excellent benefits, including full comprehensive health insurance, life insurance, additional annual leave days after your first 12 months, sick days, and more.
- Be part of a highly successful, rapidly growing global business leading the delivery of financial services via cloud computing and partnering with top companies worldwide.
- Global career opportunities for employees at any of our international offices.
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