ICT Services and Support Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeSupport Full time $59,988 - $102,705

ICT Service and Support Role

Located in the Eastern Suburbs, this ICT Service and Support role is perfect for someone passionate about supporting the ICT environment.

The successful candidate will provide level 1 and 2 ICT services and support solutions to internal stakeholders, including service management, incident and problem management, and digital literacy. They will work with ICT teams to remediate and communicate with the business.

This full-time role involves working on-site from the Box Hill location, with some flexibility to work from home once onboarded. The hourly rate is $57, including super.

Key Responsibilities:

  • Provide level 1 and 2 ICT services and support solutions to internal stakeholders
  • Maintain active engagement with the business to understand user requirements and desktop operating environment issues
  • Work effectively with internal and external stakeholders to provide ICT support services
  • Contribute to the Commission's response to critical incidents and provide timely and effective management and escalation of issues
  • Assist in project work and other duties as directed

Requirements:

  • Several years of experience supporting enterprise users in a level 1-2 capacity
  • A practical can-do attitude and willingness to continue learning
  • Experience working in MS Stack

What You'll Get:

  • Initial 6-month contract
  • Generous day rates
  • Flexible work arrangements once inducted

How to Apply:

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