NDIS Engagement Officer

23 hours ago

Brisbane, Queensland, Australia Centacare Full time
About the Role

We are seeking a highly skilled and experienced Administrative Specialist to join our NDIS Engagement Team as a Client Services Coordinator. This is a fixed-term 12-month maternity leave contract.

Key Responsibilities:

  • Work closely with our operations team to develop and maintain Rosters of Care (ROC) that reflect client needs and funding.
  • Setup, monitor, and maintain individualized client funding packages on Centacare's systems.
  • Prepare and maintain client service agreements and documentation.
  • Determine client funding amounts and types from Centacare service agreements, NDIS myPlace, Support Co-ordinators, or Plan Managers.
  • Monitor client funding levels and provide timely and accurate information to our operations team.
  • Resolve internal and external funding queries.

About You:

  • Experience in administrative roles with a well-developed knowledge of NDIS and community services.
  • Organized and capable of managing multiple tasks efficiently and meeting deadlines.
  • Detail-oriented and ensures accuracy in all administrative tasks and documentation.
  • Data-driven with high-level computer skills, including sound knowledge of the MS Office Suite and corporate software systems.
  • A team player who collaborates effectively with colleagues and demonstrates strong interpersonal skills.
  • Professional with excellent verbal and written communication skills and able to interact with tact, diplomacy, and confidentiality.

Why Work for Us?

Centacare is a values-based organization that truly values its employees and provides client-centric care to our clients. As a Client Services Coordinator, you will have the opportunity to develop your skills and work in a dynamic team environment. In addition to a competitive remuneration package, you will also have access to professional development opportunities and a supportive work environment.

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