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NDIS Engagement Officer

2 months ago

Brisbane, Queensland, Australia Centacare Full time
About the Role

We are seeking a highly skilled and experienced NDIS Engagement Officer to join our team at Centacare. As a key member of our NDIS Engagement Team, you will play a critical role in supporting our clients and ensuring the delivery of high-quality services.

Key Responsibilities
  • Work closely with our Operations Team to develop and maintain Rosters of Care (ROC) that reflect client needs and funding.
  • Setup, monitor, and maintain individualized client funding packages on Centacare's systems.
  • Prepare and maintain client service agreements and documentation.
  • Determine client funding amounts and types from Centacare service agreements, NDIS myPlace, Support Coordinators, or Plan Managers.
  • Monitor client funding levels and provide timely and accurate information to our Operations Team.
  • Resolve internal and external funding queries.
About You

We are looking for someone who:

  • Has experience in administrative roles, with a well-developed knowledge of NDIS and community services.
  • Is organized and capable of managing multiple tasks efficiently and meeting deadlines.
  • Is detail-oriented and ensures accuracy in all administrative tasks and documentation.
  • Has high-level computer skills, including sound knowledge of the MS Office Suite and corporate software systems.
  • Is a team player and collaborates effectively with colleagues and demonstrates strong interpersonal skills.
  • Exhibits excellent verbal and written communication skills and is able to interact with tact, diplomacy, and confidentiality in dealing with a variety of staff, external agencies, and clients and their families and/or guardians.
  • Is an excellent communicator and enjoys interacting positively and communicating with people from all walks of life.
Why Work for Us?

Centacare is a values-based organization that truly values its employees and provides client-centric care to our clients. As a member of our team, you will have the opportunity to develop your skills and work in a dynamic and supportive environment. In addition to a competitive remuneration package, you will also have access to ongoing training and development opportunities.