Technical Solutions Leader for Customer Experience

1 week ago

Sydney, New South Wales, Australia KPMG Full time

Unlock a challenging opportunity as Technical Solutions Leader for Customer Experience at KPMG.

We are seeking an experienced professional to lead our technical delivery team in creating exceptional customer experiences through digital solutions. As a key member of our Customer Solutions team, you will play a crucial role in shaping the technical direction of our business and delivering innovative solutions to our clients.

About the Role

This is a senior leadership position that requires a strong technical background, excellent communication skills, and the ability to work collaboratively with cross-functional teams. You will be responsible for leading the technical solutioning and delivery of digital experiences and products that meet our clients' needs.

The ideal candidate will have extensive experience in leading technical delivery teams, with a proven track record of delivering end-user facing digital experiences and products across web and mobile technologies. They will also have expertise in Agile methodologies and experience in delivering solutions using CMS and mobile development in Native and cross-platform technologies.

Key Responsibilities
  • Lead the Engineering Delivery team – Consisting of Engineers (Web, Mobile, Infrastructure, Integration, Martech), Solution Architects, DevOps and Testers.
  • Undertake capability planning and resourcing across engagements, quality assurance, vision and continuous improvement.
  • Accountable for the overall technical design of Customer solutions for both Business Development (BD) and delivery purposes.
  • Work as part of a broader multi-disciplinary team in Customer Solutions – with strategy, design, product and sector specialists.
  • Work with external clients to design the required solution (inclusive of technical functional and non-functional requirements, licenses, infra etc).
  • Collaborate with other teams in KPMG to design the required solution (This includes security, cloud, data, integration, and platforms {Salesforce, Microsoft, Service Now, Appian, IBM, Google}, as well as sector and service lines).
  • Develop client roadmaps for future development/product changes.
  • Lead the technology reviews of builds during the delivery phase.
  • Act as the subject matter expert for Technical Delivery of Customer Solutions, both internally and with clients.
  • Forecast team demand, and work with our offshore technical delivery team, KPMG resourcing, local contractors and direct recruitment to meet that demand.
  • Participate in client workshops and provide insights into both best practice and industry best practice.
What We Offer

We offer a competitive salary package, including:

$180,000 - $220,000 per annum, depending on experience.

A comprehensive benefits program, including health insurance, superannuation, and flexible working arrangements.

Ongoing training and development opportunities to help you grow your career.

A dynamic and supportive work environment with a team of experienced professionals.

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