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Customer Banking Specialist

2 months ago

Bayside, New York, Australia CommBank Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Banking Specialist to join our team at CommBank. As a key member of our Retail Banking Services (RBS) team, you will play a critical role in delivering a seamless banking experience to our customers.

Key Responsibilities
  • Customer Engagement: Build in-depth relationships with customers to understand their financial needs and provide tailored solutions.
  • Financial Advice: Support customers with enquiries, account maintenance, and credit product applications, ensuring they receive expert guidance on our financial products.
  • Financial Health Checks: Conduct thorough assessments of customers' financial situations to identify areas for improvement and provide recommendations for financial growth.
  • Product Education: Educate customers on our in-branch technology and digital banking options, empowering them to make informed financial decisions.
  • Problem-Solving: Provide effective solutions to customer queries, championing our risk-adverse culture and ensuring customer satisfaction.
Requirements
  • Experience: Proven track record in delivering exceptional customer service in a financial services, retail, or hospitality environment.
  • Communication Skills: Excellent communication skills, with the ability to articulate complex financial concepts in a clear and concise manner.
  • Problem-Solving: Ability to ask questions, find solutions, and act with integrity, always putting the customer at the forefront.
  • Commercial Awareness: Understanding of the retail banking environment and the ability to work in a busy, commercially driven environment.
  • Career Ambition: A genuine interest in building a career with CommBank and a desire to make a meaningful impact on our customers' lives.