Leading ICT Infrastructure Specialist

2 days ago

Wollongong City Council, Australia beBeeTechnology Full time $149,739 - $173,174
Senior Manager ICT Infrastructure and Service Delivery

About the Role:

As a senior manager of ICT infrastructure and service delivery, you will lead multi-disciplined teams in delivering ICT infrastructure services. This encompasses enhancing and maintaining server, network, and workstation environments, as well as overseeing an enterprise IT servicedesk to provide consistent, high-quality support to members.

You will collaborate with ICT business units and external vendors to ensure our technology environments are aligned to NSW SES and government objectives. In delivering ICT infrastructure, assets, and software, you will ensure technology is reliable and fit for purpose to support service outcomes.

Key Responsibilities:

  • Proven leader of multidiscipline ICT teams (service desk, infrastructure, vendors).
  • Hands-on and supervisory experience across core infrastructure, ensuring reliability and high-quality support.
  • Strong ITIL-based service management across tracking tickets, managing assets, and documenting work.
  • Experience with desktops, laptops, servers, and networks.
  • Solid cyber security and compliance focus, including patching, vulnerability management, and hardening access and governance.
  • Ability to clearly communicate and contribute positively to projects and procurement processes.
  • Relevant tertiary qualifications and/or equivalent experience.

What We Offer:

  • A 35-hour work week with potential for flexible work arrangements such as a nine-day fortnight or a four-day work week.
  • A hybrid work environment with time in the office and time working from home.
  • Meaningful and rewarding work that aligns with our mission of saving lives and creating safer communities.
  • Attractive leave entitlements, including parental, sick, flex, and recreation leave.
  • Support for mental health and wellbeing through programs and services.
  • Leadership training and development opportunities.

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