Clinical Operations Coordinator
2 days ago
This position plays a vital role in the daily management of clinics and referrals, requiring exceptional customer service skills, attention to detail, and moderate computer skills.
Key Responsibilities- Administrative duties including registration of new patients and updating existing patient details are essential in ensuring seamless clinic operations.
- Patient and referrer correspondence regarding new referrals and appointments must be ensured.
- Effective communication and liaison with patients as required are crucial in maintaining high standards of quality care.
- Booking patients' appointments in a timely manner is vital for efficient clinic operations.
- Maintaining high standards of quality care by actively participating in organisational processes, safety systems and improvement initiatives is paramount.
- Strong data entry skills enable accurate and efficient processing of patient information.
- A high standard of customer service skills ensures excellent patient experience and satisfaction.
- The ability to work in a fast-paced environment with competing demands requires effective time management and prioritisation.
Western Health provides high-quality, person-centred care across every life stage, delivering hospital, community-based, at-home and in-reach services to aged, adult and paediatric patients.
We strive to deliver excellent healthcare services that meet the diverse needs of our communities.
Learning and Development Opportunities- Access to the Western Health Learning Academy enables personalised learning pathways and professional growth.
- Professional growth programs, including postgraduate studies and clinical education, provide opportunities for career advancement and skill development.
- Mentorship and career support ensure employees have the resources and guidance needed to succeed in their roles.
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