Customer Service Representative

3 weeks ago

Sydney, New South Wales, Australia Woolworths Group Full time

About Us

At the Woolworths Group, we believe that every person deserves to be treated with dignity and respect. As a diverse and inclusive workplace, we strive to create an environment where our team members feel valued, respected, and empowered.

Job Overview

We are seeking a motivated and enthusiastic Customer Service Representative to join our BIG W Store team. As a key member of our team, you will provide excellent customer service, work collaboratively with colleagues, and contribute to achieving sales goals.

About the Role

This is a unique opportunity to join a dynamic and fast-paced retail environment. As a Customer Service Representative, your responsibilities will include:

  • Providing exceptional customer service and ensuring customers have an enjoyable shopping experience
  • Working effectively as part of a team to achieve sales targets and operational objectives
  • Assisting customers with queries and resolving any issues in a professional and courteous manner
  • Supporting stock management and replenishment processes to maintain an efficient store operation
  • Participating in visual merchandising and maintaining a clean and tidy store environment

Requirements

To be successful in this role, you will need:

  • A genuine love for retail and providing great customer service
  • The ability to work collaboratively as part of a team and adapt to changing priorities
  • Excellent communication and interpersonal skills
  • A reliable and flexible approach to work, including availability to work evenings and late nights across 7 days a week

What We Offer

In return for your hard work and dedication, we offer a competitive salary package, including:

$65,000 - $75,000 per annum (estimated), plus superannuation and other benefits.

Benefits

We are proud to offer a range of benefits to our team members, including:

  • Competitive salary and superannuation
  • Ongoing training and development opportunities
  • A supportive and inclusive work environment
  • A comprehensive employee benefits program

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