Financial Service Manager
6 days ago
023 Northern Trust Company Australia is a leading financial institution with over 130 years of experience in providing innovative financial services and guidance to the world's most successful individuals, families, and institutions.
We are currently seeking an experienced Client Service Manager to join our Australian team, supporting the Global Fund Services businesses in relation to all aspects of managing the administrative and relationship needs of institutional trust clients.
This role will involve responding to institutional client inquiries, coordinating client activities, identifying opportunities for expanding business relationships through additional products or services, and acting as a key consultant to clients.
As part of this role, you will be responsible for ensuring overall client satisfaction by facilitating efforts of the service team, coordinating resources to ensure timely deliverables and issue resolution, and effectively communicating client concerns/needs to partners.
You will develop a complete understanding of clients' businesses, objectives, goals, and market challenges, and assist Relationship Managers in counselling clients on emerging issues, bank products/services, legal/regulatory changes, and general financial environment.
The ideal candidate will have proven experience working in financial servicing/accounting fields, with a strong client servicing background, excellent communication skills (both written and verbal), and demonstrated organisational and time management skills.
A minimum of 2 years of experience in a similar role is required, along with proficiency in Microsoft Word and Excel, and a strong attention to detail.
The salary for this position is estimated at around $120,000 per annum, depending on experience and qualifications.
In addition to a competitive salary, we offer a range of benefits including flexible working arrangements, access to ongoing training and development, and the opportunity to work with a dynamic and collaborative team.
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