Senior Customer Support Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $90,000 - $120,000
Customer Support Specialist Role

We are seeking a skilled and experienced Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service and support to our clients across Australia.

The ideal candidate will have experience in claims assessment and management, with a strong understanding of general insurance principles and practices. You will be able to provide expert advice and guidance to customers, while also identifying and resolving complex issues in a timely and efficient manner.

In addition to your technical expertise, you will possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues and other stakeholders. You will be a team player, with a flexible and adaptable approach to work.

The role will involve:

  • Providing high-level customer support and service to clients across Australia
  • Managing and resolving complex claims and disputes
  • Developing and implementing effective solutions to improve customer outcomes
  • Collaborating with internal teams to ensure seamless delivery of services

If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we would love to hear from you.

About You
  • You will have a tertiary qualification in a relevant discipline, such as business or law, and/or industry equivalent certification
  • You will have at least 2 years' experience in claims assessment and management, preferably in a complex, matrixed general insurance environment
  • You will possess excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues and other stakeholders
  • You will be able to plan and prioritize effectively, manage competing priorities and demands, and navigate complexity and ambiguity
Benefits and Perks

We offer a range of benefits and perks to support your career development and well-being, including:

  • A comprehensive training program to develop your skills and knowledge
  • Flexible work arrangements to support work-life balance
  • A dynamic and inclusive work environment that values diversity and inclusion
  • Ongoing professional development opportunities to enhance your career growth
About Our Organisation

We are a leading global insurance and asset management company, committed to delivering exceptional customer experiences and driving sustainable growth. We value our employees and strive to create an inclusive and supportive work environment that enables them to thrive and grow.

We believe in the importance of integrity, fairness, inclusion and trust in all aspects of our business, and are dedicated to consistently advocating for equal opportunities for all.

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