Strategic Customer Journey Manager

2 days ago

Brisbane, Queensland, Australia beBeeMarketing Full time $90,000 - $120,000

About This Role

We are seeking a strategic and customer-driven professional to lead and deliver multi-channel initiatives for our Customer Lifecycle Marketing strategy.

This role is ideal for someone who thrives on planning and executing data-led campaigns that enhance customer experiences, drive conversions, optimize engagement, and deliver measurable impact to retain customers.

Key Responsibilities Include:

  • Designing and implementing multi-channel customer journeys to increase engagement, product usage, and retention.
  • Executing the Customer Lifecycle Marketing strategy to foster innovation and support business goals.
  • Collaborating across teams to ensure seamless end-to-end campaign execution across owned channels.

About The Ideal Candidate

You are a strategic marketer passionate about creating comprehensive customer journeys that enhance engagement, retention, and long-term value. You excel in data-driven environments, possess strong attention to detail, and leverage insights to craft campaigns aligned with customer needs.

You bring a blend of creativity and commercial acumen with experience in developing scalable customer journey strategies for growth and retention, creating compelling customer value propositions (CVPs) and calls to action (CTAs) across multiple channels, writing clear briefs and managing stakeholder alignment, and utilizing Customer Data Platforms (CDPs) to segment audiences for personalized marketing.

Requirements And Qualifications

  • Strong understanding of customer behavior and preferences.
  • Excellent communication and project management skills.
  • Proficient in Jira, Miro, and Email Marketing Systems; experience with Microsoft Dynamics is a plus.
  • Able to work independently and collaboratively as part of a team.

What We Offer

We provide a dynamic and supportive work environment that fosters growth and development. If you're passionate about transforming data into action and journeys into growth, we'd love to hear from you.

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