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Hospitality Host

1 month ago

Surfers Paradise, Queensland, Australia AccorHotel Full time

We are seeking a highly skilled and enthusiastic Hospitality Host to join our team at AccorHotel.

About the Role

This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our guests. As a Hospitality Host, you will be responsible for creating a welcoming atmosphere, ensuring that every guest feels valued and respected.

The ideal candidate will have previous experience in a similar role, with excellent communication and interpersonal skills. You will be confident, reliable, and able to work effectively as part of a team.

Key Responsibilities
  • Delivering Exceptional Service: Greet and welcome guests, provide information and assistance, and ensure that their needs are met.
  • Providing Support: Assist colleagues with tasks, answer phone calls, and handle guest inquiries.
  • Maintaining a Clean and Safe Environment: Ensure that the bar area is clean and well-maintained, and that all equipment is functioning properly.

You will also be responsible for maintaining knowledge of menu items, beverages, and promotions to provide recommendations and upsell opportunities to guests.

Requirements
  • Previous Experience: Minimum 1 year of experience in a similar role, preferably in the hospitality industry.
  • Skills and Qualifications: High school diploma or equivalent required; RSA certificate an advantage.
  • Availability: Willingness to work flexible hours, including evenings, weekends, and public holidays.
What We Offer

In return for your hard work and dedication, we offer a competitive salary, plus a range of benefits, including uniform allowance, free staff meals during shift, paid birthday leave, and access to exclusive discounts on hotel accommodation and food and beverage.

AccorHotel is committed to providing a safe and inclusive work environment, where employees feel valued and supported. If you are passionate about delivering exceptional customer service and have a genuine passion for working in the hospitality industry, we would love to hear from you