Support Services Coordinator

3 days ago

Gosford, New South Wales, Australia EML Australia Full time
About EML Australia

EML Australia is a leading workers compensation and personal injury claims management business. Our mission is to provide ongoing support to individuals during their return-to-work journey, fostering a culture of learning and development for our employees.

Job Overview

We are seeking a Support Services Coordinator to join our diverse team in Sydney, Parramatta, Gosford or Newcastle. As a key member of our team, you will provide administrative support to the NI Technical Support Services Team, ensuring timely and accurate correspondence handling and effective communication with internal and external stakeholders.

Key Responsibilities
  • Maintain and organise the NI Internal Reviews Inbox, ensuring all requests are triaged and allocated efficiently.
  • Assist in managing EML's adherence to Section 287A Internal Review processes, including reporting, allocations and complaint prevention.
  • Build and maintain strong relationships with internal and external stakeholders, promoting effective communication and resource allocation.
  • Proactively provide additional assistance within the team and business unit to support the achievement of goals.
About You
  • You have demonstrated experience in a similar role, with a strong background in administration and team support.
  • You possess strong attention to detail and excellent organisational skills.
  • You are a team player who likes to work collaboratively but can also work independently.
  • You have minimum intermediate proficiency in Microsoft Office Suite.
What We Offer

EML Australia offers a range of benefits to support your career growth and well-being. These include:

  • A vibrant, collaborative and innovative team culture.
  • Flexibility to work from home when fully trained in your role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through our Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Company-wide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

We value our people and are committed to supporting their professional development and providing generous employee benefits. Estimated salary: $65,000 - $85,000 per annum.

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