Senior Cruise Product Specialist

Our cruise product specialist will lead a dynamic team in creating, delivering and displaying innovative products to increase sales and revenue for our agent partners.

• Develop and maintain custom packages with value adds, ensuring innovation and market competitiveness
• Build and load custom packages across booking and website platforms, ensuring accurate pricing, clear features, smooth booking flow, and engaging product displays
• Support product management by updating website content, managing rules (fare markups, commissions), setting up promotions, and reviewing supplier fares for accuracy
• Plan, execute, and manage promotional campaigns with suppliers and internal teams, maintaining calendars, completing requirements, ensuring products are bookable, and keeping sales updated
• Manage design assets and image library, ensuring accurate, approved content and supporting materials are delivered for packages, promotions, and eDMs
• Manage promotional allocations and groups by setting up and maintaining groups, monitoring sales, coordinating with stakeholders, ensuring accurate booking engine functionality, and providing performance reports
• Lead and support the team, handle queries, explore new opportunities, monitor competitors, and ensure efficient coverage and operations

• Minimum 3 years experience in a senior product or supply role within the travel industry
• Experience working towards and achieving targets and KPI's in the cruise/travel sector
• Positive attitude and ability to work in a dynamic environment
• Excellent attention to detail, good problem solving skills, and ability to work well under pressure
• Ambitious, highly motivated, and an efficient organiser
• Comprehensive computer skills and confidently learn new computer systems (Cruise Line booking systems and GDS experience is an advantage)

• Exclusive perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures
• Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored 'Familiarisation Cruises' to explore new destinations and cruise products worldwide
• Culture: A diverse and inclusive company culture that offers a great place to work - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work Australia New Zealand Pty Ltd
• Diverse crew: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
• Chart your course for growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills
• Exclusive staff discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
• Explore endless horizons: Build a rewarding career across our global network of brands and businesses – we prioritise promoting talent from within
• Corporate health discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
• Mental health: Support and Employee Assistance Program for staff and family
• Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences
• Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
• Sustainability at the helm: As stewards of the seas, we're committed to sustainable practices that protect the environment for the future of cruising and tourism