Hospitality Service Ambassador

4 days ago


Melbourne, Victoria, Australia Accor Full time

About Us:

We are a contemporary style 4.5 star comfort hotel strategically located in the heart of Melbourne on fashionable Collins Street, close to the Town Hall, Federation Square and retail and theatre districts.

Key Statistics:

  • 380 guest rooms and suites
  • 8 flexible conference & function venues with state-of-the-art technology

Your Role:

As a Hospitality Service Ambassador, you will provide exceptional food and beverage service to guests in our restaurants, bar, and conference spaces.

Main Responsibilities:

  1. Explain menus to guests, assist those with special dietary needs or preferences
  2. Maximise sales opportunities with recommendations and suggestions
  3. Communicate effectively with other departments to ensure high-level guest service is maintained
  4. Maintain clean and safe workspaces and guest areas, ensuring food safety requirements are followed

Qualifications:

  • Great communication skills and confidence to engage with guests
  • A genuine interest in food and beverage and our local Melbourne area
  • Demonstrated ability to work as part of a team
  • Experience in food and beverage is preferable, but a passion for providing great service is what will really make you stand out

Additional Benefits:

  • Learning & Development opportunities through Accor's RTO 'Learn Your Way'
  • Career mobility opportunities within our International Hotel Group
  • Global perks in hotels and Accor partners
  • A fun, supportive, and collaborative working environment
  • Discounted movie tickets, discounted personal dry cleaning offer, and more company perks
  • Up to ten weeks company paid parental leave


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