Customer Service Team Lead
4 weeks ago
About the Role
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Auto & General. As a key member of our leadership team, you will be responsible for leading our Customer Service Officers to excellence in customer service and claims fulfilment.
Key Responsibilities
- Lead a team of Customer Service Officers to deliver exceptional customer service and claims fulfilment
- Develop and implement resource planning protocols to ensure efficient claims handling
- Manage customer complaints and code disputes, and develop improvement plans to align with business objectives
- Establish initiatives to drive a consistent and engaged approach to service delivery
- Provide technical support and coaching to team members to ensure they have the skills and knowledge to deliver excellent service
About Us
At Auto & General, we provide smarter products and solutions to safeguard our customers in their time of need. Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community and each other.
What We Offer
- Location: Our North Lakes office is a convenient location close to local retail, restaurants and other amenities
- Extra leave: Enjoy additional leave days on us, including a paid 'ME' day and one paid volunteer leave day annually
- Paid parental leave: We support our new parents with paid parental leave and other benefits
- Development opportunities: We're championing your development with internal programs and access to a wide range of online courses
- Employee discounts: You'll receive discounts on Budget Direct insurance products
- Reward and recognition: We reward high performance with employee recognition, reward and incentive schemes
- Onsite facilities: There's excellent end-of-trip facilities on offer and private spaces for nursing mothers
- Perks App: Access to an employee benefits and discounts app called 'Perks' offering great discounts, offers and programs across a range of areas
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