Fintech Client Success Strategist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $140,000

**Job Title:** Customer Success Lead

**Job Description:

  • We're seeking a professional to lead the end-to-end customer journey for assigned portfolios, proactively managing client relationships and tailoring solutions for long-term success.
  • The ideal candidate will drive client relationship management, champion onboarding, product adoption, and engagement while understanding individual business needs.
  • Strategic customer engagement involves monitoring usage metrics, facilitating educational sessions, and actioning strategies for renewals and growth opportunities.

**Required Skills and Qualifications:

  • Previous customer success experience in SaaS or financial technology environments is essential.
  • Excellent communication skills with ability to build trust and influence across all organisational levels are necessary.
  • Strong analytical capabilities and experience with CRM or customer engagement tools are beneficial.

**Benefits:

  • Access ongoing training, mentorship, and clear career pathways in customer success and fintech.
  • Enjoy flexible working arrangements and genuine work-life harmony in a collaborative, diverse workplace that values your wellbeing and unique perspective.
  • Make a meaningful impact driving business results while working in an inclusive environment where customer success professionals thrive and shape exceptional client experiences.

**Why Choose This Opportunity?**

This role offers a chance to make a real difference in customer success and grow professionally in a dynamic fintech company.

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