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Experienced Customer Service Expert Wanted
2 weeks ago
We are seeking an experienced Customer Service Expert to deliver exceptional support to our clients. The successful candidate will be responsible for handling inbound calls, addressing inquiries, and resolving concerns in a timely manner.
The ideal candidate will have a proven track record of providing top-notch customer service, with excellent communication and conflict resolution skills.
This is a fantastic opportunity for a skilled professional to join our team and make a real impact.
Key Responsibilities- Handle inbound calls from internal and external customers, addressing inquiries and resolving concerns efficiently.
- Create and manage case tickets, ensuring timely and accurate customer responses.
- Respond to customer requests and complaints via email, conducting thorough investigations.
- Escalate relevant issues to appropriate stakeholders and follow up promptly.
- Review and respond to customer correspondence, investigating concerns and providing formal written responses.
- Demonstrated customer service experience, both face-to-face and over the phone, with strong conflict resolution skills.
- Essential qualifications include a high school certificate; desirable qualifications include a full driver's license and case management experience.
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and CRM systems, with excellent telephone and letter-writing skills.
- Confident conflict handling abilities and the capability to work independently while meeting objectives.
- A competitive salary package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
We are an Equal Opportunity Employer and value diversity and inclusion in the workplace.
