Hotel Operations Support Specialist

3 days ago

Brisbane, Queensland, Australia beBeeOperations Full time $60,000 - $80,000
Hotel Operations Support Specialist

We're seeking a highly skilled and proactive Hotel Operations Support Specialist to join our team. As the first point of contact for guests during overnight hours, you will play a key role in ensuring their stay is smooth and secure.

Key Responsibilities:

  • Support overnight hotel operations, stepping in as Night Manager during rostered days off.
  • Complete accurate and timely night audit processes, reconciling daily revenue.
  • Maintain hotel security and act as the main point of contact for guests during overnight hours.
  • Monitor and report any financial discrepancies and process all relevant audit tasks.
  • Provide exceptional guest service, responding to inquiries and resolving issues promptly.
  • Assist in supervising overnight team members and ensuring standards are maintained.
  • Prepare daily financial and operational reports for management.
  • Ensure compliance with IHG brand standards, WHS protocols, and emergency procedures.

Requirements:

  • Previous hotel experience in front office or night audit roles is preferred.
  • Strong attention to detail, especially in financial reconciliation and reporting.
  • Excellent communication and guest service skills.
  • Ability to work independently overnight and handle emergency situations.
  • A team player who upholds IHG's core service values.
  • Availability for overnight shifts, including weekends and public holidays.

Why Join Us?

  • Career development opportunities across Pro-invest Hotels and IHG.
  • Great hotel and partner discounts.
  • A strong team culture focused on care, recognition, and growth.

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