Customer Service Representative with Excellent Communication Skills

1 week ago

Sydney, New South Wales, Australia Flexhive Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Flexhive, an on-demand talent platform based in Sydney.

This role involves managing inbound calls and email queries in a dynamic environment, utilizing excellent communication skills and attention to detail. The ideal candidate will be able to build strong relationships with both new and existing customers, process orders efficiently, and maintain accurate administrative records.

Key Responsibilities
  • Manage inbound calls and email queries with a high level of professionalism and courtesy
  • Process and track orders, ensuring timely completion and minimal errors
  • Build and maintain strong relationships with customers through effective communication and issue resolution
  • Maintain accurate administrative records, including data entry and reporting
  • Collaborate effectively with colleagues to achieve individual and team goals
Requirements

To be successful in this role, you will require:

  • A minimum of 1 year of experience in a call centre or handling inbound/outbound calls
  • The ability to perform under pressure in a fast-paced, agile environment
  • Excellent problem-solving skills, with the ability to work within structured guidelines
  • Resilience and composure when dealing with challenging conversations or complaints
  • Professional and trustworthy approach, with a strong focus on customer satisfaction
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • An estimated annual salary of $70,000 - $90,000, depending on experience
  • Opportunities for career growth and professional development
  • A supportive and collaborative work environment
  • A comprehensive training program, including onboarding and ongoing support
What We Offer

At Flexhive, we offer a unique opportunity to work with a talented team of professionals, delivering exceptional service to our clients and customers. If you are a motivated and enthusiastic individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

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