Customer Service Representative

3 weeks ago

Sydney, New South Wales, Australia IIQAF Full time

At IIQAF, we are looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling all inbound calls and inquiries from customers, guiding them with any questions or concerns they may have. You will work closely with our team to ensure that all customer concerns are resolved efficiently and effectively, while maintaining a professional and courteous demeanor.

Key Responsibilities:

• Answering and handling all incoming calls from customers in a prompt and friendly manner

• Responding to customer inquiries and complaints, providing appropriate solutions and alternatives within the timelines set

• Maintaining a thorough knowledge of IIQAF's products and services and being able to effectively communicate this information to clients

• Escalating customer issues to the appropriate team member or department when necessary

• Updating customer accounts and records with relevant information and details accurately

• Proactively identifying and reporting any potential customer issues or trends to management

• Consistently meeting and exceeding customer service satisfaction goals

• Collaborating with team members and other departments to enhance overall customer experience and satisfaction

• Qualifications:

• High school diploma or equivalent; post-secondary education is an asset

• Proven customer service experience with excellent communication and interpersonal skills

• Ability to effectively handle high call volumes while maintaining a positive attitude

• Strong problem-solving skills and the ability to think on your feet

• Attention to detail and accuracy in data entry and customer record management

• Proficiency using computer systems and related programs

• Ability to multi-task and manage time effectively in a fast-paced environment

• A positive attitude and a strong desire to provide exceptional customer service

• Flexible availability, including occasional evenings and weekends, as needed

Perks and Benefits:

• Competitive salary and benefits package

• Opportunities for career advancement within the organization

• Dynamic and inclusive work environment

• Ongoing training and development opportunities

• Employee discounts and wellness programs

• If you are looking for a challenging opportunity to grow with a dynamic and growing team, we encourage you to apply.

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