Key Customer Relationship Manager

12 hours ago

Melbourne, Victoria, Australia beBeeAccount Full time $90,000 - $120,000

Are you passionate about delivering exceptional customer experiences and fostering true collaboration to keep supply chains flowing?

We are seeking a skilled Operational Key Account Manager to join our team in Melbourne.

In this role, you will serve as the vital link between us and our key customers. Your mission is to manage a portfolio of valued accounts, ensuring customer satisfaction, uncovering growth opportunities, and delivering tailored solutions.

A key aspect of your role is to strategically identify areas within the customers' portfolio to increase our service offerings, while focusing on continuous improvement initiatives that add value to the customer.

Your Typical Day

  1. Nurturing Relationships : Cultivate and maintain strong, long-term connections with key customers, understanding their unique needs and challenges.
  2. Innovating Solutions : Identify customer pain points, propose creative solutions, and recommend new ideas to enhance efficiency and value.
  3. Driving Growth : Discover new business opportunities within your portfolio and collaborate with customers to expand partnerships and revenue streams.
  4. Strategic Planning : Schedule and attend meetings with key stakeholders, document action items, and ensure follow-ups to drive impactful outcomes.
  5. Coordinating Success : Work seamlessly with internal teams, partners, and stakeholders to ensure alignment and smooth execution.
  6. Industry Expertise : Stay informed about industry trends and proactively propose strategic improvements to keep our offerings ahead of the curve.
  7. Organized Administration : Keep customer databases up to date, manage data integrity, and document key interactions, including meeting minutes and standard operating procedures.

About You

  • You have a natural ability to connect with people, build trust, and foster long-term partnerships.
  • You thrive on solving problems and delivering innovative ideas that meet customer needs.
  • You're motivated to identify opportunities, expand business, and deliver measurable results.
  • You excel at collaborating with internal teams, aligning stakeholders, and ensuring seamless communication.
  • At least five years' experience in international freight forwarding & account management/customer care.
  • Experience in managing and developing key accounts.
  • You stay up-to-date with market trends and apply strategic insights to add value for customers.

Why Us

We offer a dynamic work environment built on collaboration with world-class team players, accountability, and action. We value inclusivity, embrace different cultures, and respect the dignity and rights of every individual.

We believe diversity gives us a competitive edge and we welcome everyone from all walks of life. If you want to make an impact, be trusted by customers, and grow your career in a forward-thinking company – this is the place to be.

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