Technical Services Delivery Specialist
8 hours ago
We are a leading food company with a history spanning over 160 years in the Australian and New Zealand sugar industries. Our operations cover the entire value chain, from sugar cane growing and manufacturing to refining, exporting, and marketing.
We manufacture over half of Australia's raw sugar and export enough electricity to power more than 68,000 Australian homes for 12 months. Our products include ethanol, which we supply to various industries such as pharmaceuticals, printing, and food and beverages.
Estimated Salary RangeThe estimated salary range for this position is between $80,000 to $110,000 per annum, depending on experience and qualifications.
About the RoleJob SummaryWe are seeking an IT Support Engineer to join our team in Townsville. The successful candidate will be responsible for delivering technical services to our customers, working with vendors and internal teams to ensure IT services meet agreed-upon standards.
Main Responsibilities- Install and maintain desktop and laptop systems according to our standards
- Manage the replacement of up to 200 devices annually, with flexibility for additional devices
- Conduct site visits as directed by management for projects or service enhancements
- Collaborate with business and IT teams on various technology projects, including office and site moves
- Experience working on a service desk and end-user computer environment involving customer and service desk support
- Expertise with EUC hardware and software within complex technical environments such as Windows, Office 365, SharePoint, MS Teams, VMWare, Citrix, and cloud-based solutions
- Excellent technical and customer service skills to build relationships with key stakeholders
- A solutions-focused mindset with strong attention to detail
- Legal working rights within Australia
We offer attractive pay and benefits, including extra leave, flexible working arrangements, and exclusive partner discounts. We prioritize safety, innovation, and teamwork, providing a supportive work environment for our employees.
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