Service Delivery Specialist

2 months ago


Brisbane, Queensland, Australia Suncorp Group Full time

About the Role

The Service Delivery Specialist is a crucial position in ensuring the smooth operation of IT applications within a portfolio. This role works under a Service Delivery Manager and collaborates with internal and external teams using Service Integration and Management (SIAM) and Information Technology Infrastructure Library (ITIL) processes to transition teams to the Momentum way of working.

Key Responsibilities

  • Work with SIAM and Service Delivery Practices to ensure run activities performed by partners are carried out to agreed ITIL process standards and Service Level Agreements (SLAs)
  • Understand and communicate system requirements to operational teams
  • Work with technical staff and leaders in managing changes and incidents
  • Monitor Service Management processes and ensure continual service improvements

Requirements

  • Ideal 1-2 years' experience in Software development life cycle
  • Good knowledge and experience of IT Service Management (ITSM) and IT Operations
  • Familiarity with service management processes such as Incident, Change, Problem, Release, and Knowledge
  • Knowledge of REST APIs, Python, Groovy, Springboot, and Deployment process
  • Excellent stakeholder and communication skills

About Suncorp Group

Suncorp Group is a leading Australian financial services company that offers a range of insurance, banking, and superannuation products. As a Service Delivery Specialist, you will be part of a team that is dedicated to delivering exceptional customer experiences and driving business growth.



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