Client Services Representative
3 weeks ago
Company Overview
mlcoa is a leading global provider of independent medical assessments and specialized services for insurers, private and public sector employers, self-insured organizations, and the legal field.
We are looking for a motivated and dedicated Customer Service Officer with a background in customer service administration or medical practice who is interested in a new opportunity.
In this role, reporting to the General Manager, you will assist clients by offering guidance and coordinating appointments with our diverse team of specialist consultants.
Key ResponsibilitiesYour responsibilities will encompass:
- Engaging with clients to develop and execute agreed-upon services
- Coordinating appointment schedules
- Managing a busy inbox filled with inquiries, appointments, and other service requests
- Providing administrative and operational assistance to consulting practitioners
- Delivering information and support to clients or potential clients
- Carrying out additional tasks assigned to the Client Services team, which may include reception duties, dictation uploads, invoicing, and supporting the broader team
To qualify for this position, you should possess:
- A proven track record of delivering exceptional customer service
- Strong verbal, written, and interpersonal communication abilities
- The capability to work both independently and collaboratively
- An enthusiastic, friendly, and helpful demeanor
- Excellent prioritization skills while maintaining adaptability
- A keen attention to detail
- Proficiency in Microsoft Office applications (Word/Excel)
At mlcoa, we foster a dynamic and fast-paced work environment where client-centricity, teamwork, ambition, and respect are fundamental values. As a growing organization, we offer numerous opportunities for talented individuals.
Additional InformationInclusivity Commitment
Our expanding team of over 3,500 individuals across Australia brings a rich variety of life experiences, skills, and perspectives. We celebrate these differences.
We are an Equal Opportunity Employer, proudly welcoming individuals with disabilities, including mental health conditions, those from diverse cultural and linguistic backgrounds, members of the LGBTQI community, veterans, caregivers, and Indigenous Australians.
We are committed to adjusting our recruitment process to accommodate accessibility needs.
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