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Client Services Representative

2 months ago

City of Hobart, Australia mlcoa Full time

Company Overview

mlcoa is a distinguished global provider of independent medical assessments and specialized services catering to insurers, private and public sector employers, self-insured organizations, and the legal field.

We are on the lookout for a motivated and passionate Customer Services Officer who possesses prior experience in customer service administration or within a medical practice and is open to exploring new opportunities.

In this role, reporting directly to the General Manager, you will play a crucial part in assisting clients by offering guidance and organizing appropriate appointments with our diverse team of specialist consultants.

Key Responsibilities

Your duties will encompass, but are not limited to:

  1. Engaging with clients to strategize and execute agreed-upon services
  2. Coordinating appointment schedules
  3. Managing a busy inbox filled with inquiries, appointments, and additional service requests
  4. Delivering administrative and operational assistance to consulting practitioners
  5. Providing information and support to clients or potential clients
  6. Carrying out various tasks assigned to the Client Services team, including reception duties, dictation uploads, invoicing, and supporting the broader team
Candidate Qualifications

To qualify for this position, you should possess:

  1. A proven track record of delivering exceptional customer service
  2. Strong verbal, written, and interpersonal communication abilities
  3. The capability to work both independently and collaboratively
  4. An enthusiastic, friendly, and helpful demeanor
  5. Effective prioritization skills while maintaining adaptability
  6. A keen attention to detail
  7. Proficiency in computer applications, particularly Microsoft Office (Word/Excel)

At mlcoa, we foster a dynamic and fast-paced team atmosphere where client-centricity, teamwork, ambition, and respect are fundamental values. As a growing organization, we offer ample opportunities for talented individuals to thrive.

Inclusivity Statement

We welcome diversity.

Our rapidly expanding team of over 3,500 individuals across Australia embodies a wide range of life experiences, skills, and perspectives. We celebrate these differences.

As an Equal Opportunity Employer, we proudly embrace individuals with disabilities, including mental health conditions, those from diverse cultural and linguistic backgrounds, members of the LGBTQI community, veterans, caregivers, and Indigenous Australians.

We are committed to accommodating accessibility needs throughout our recruitment process.