Customer Experience Consultant
2 weeks ago
About Us
WongDoody is a human experience company that empowers businesses to create meaningful connections with their customers. With a global presence and a team of passionate professionals, we help organizations navigate the complexities of the modern market and stay ahead of the curve.
Job Summary
We are seeking a highly skilled Customer Experience Consultant to join our team in Melbourne, Sydney, or Brisbane. As a key member of our consulting team, you will be responsible for developing and improving the end-to-end customer experience in the financial sector. Your expertise will help us become the leader in customer-centric companies in Australia.
Key Responsibilities
- Develop and implement customer experience strategies that drive business growth and customer satisfaction
- Collaborate with cross-functional teams to design and deliver customer-centric solutions
- Conduct research and analysis to identify customer needs and preferences
- Design and develop customer journey maps, personas, and service blueprints
- Work closely with stakeholders to translate customer insights into actionable design solutions
Requirements
- 4+ years of experience in customer experience design, strategy, or a related field
- Strong understanding of customer behavior, psychology, and research methodologies
- Excellent communication and collaboration skills
- Ability to work in a fast-paced environment and prioritize multiple projects
- Experience with design tools such as Sketch, Figma, or Adobe XD
What We Offer
At WongDoody, we offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development. If you are passionate about creating human experiences that drive business results, we encourage you to apply.
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