Customer Experience Specialist
2 weeks ago
About the Role:
We are seeking a highly skilled and customer-focused Claims Consultant to join our team at TSA Group. As a Claims Consultant, you will play a crucial role in resolving major property damage claims for our insurance partner, IAG.
Key Responsibilities:
- Building Authentic Relationships: Connect with customers through end-to-end claims management, assessing each situation individually.
- Managing Inbound Calls: Resolve inquiries and concerns related to property damage for our Australian customer base.
- Liaising with Suppliers and Repairers: Validate, assess, and repair property insurance claims.
- Recording Customer Interactions: Accurately document detailed customer interactions and process account information.
- Managing Expectations: Ensure customer expectations regarding their insurance and claim process are met.
What We Offer:
- Rotating Roster: 8 am - 8 pm, Monday - Friday (7.6-hour shifts)
- Training: 4 weeks of full-time training at our office
- Flexible Work Schedule: Experience a healthy and encouraging work environment with a flexible schedule
About TSA Group:
TSA Group is a leading provider of customer experience solutions, helping some of the country's biggest brands connect with their customers in meaningful ways. We pride ourselves on our unique culture that promotes growth, recognition, and fun, and offer opportunities for career advancement and comprehensive training.
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