Customer Service Specialist

2 weeks ago

Perth, Western Australia beBeeCustomer Full time $60,000 - $100,000

Customer Service Excellence

We are seeking a highly skilled Customer Care professional to join our team. As the first point of contact for valued customers, you will play a key role in ensuring their needs are met with efficiency, professionalism, and a customer-first mindset.

About the Role:

  • Deliver exceptional service via phone and email, aiming for first-contact resolution.
  • Manage and expedite orders to meet delivery expectations and KPIs.
  • Proactively identify customer needs and offer effective solutions.
  • Participate in training to stay up to date with systems, products, and processes.

Key Qualifications:

  • Minimum 2 years of customer service experience and strong communication and problem-solving skills.
  • Proactive, team-oriented and resilient, with a passion for delivering exceptional service.

Benefits:

  • A range of employee benefits, including a discount membership card.
  • The opportunity to earn extra money through our Refer-A-Friend program.
  • Professional growth opportunities in a collaborative and supportive work environment.

What We Offer:

As a valued member of our team, you can expect a range of benefits and support to help you succeed in your role.

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