Customer Service Expert

21 hours ago

Perth, Western Australia beBeeCustomer Full time

As a customer service representative, you will be the face of our organization, handling customer transactions, inquiries, and paperwork with precision and accuracy. Your role will be to explore customers' needs through conversations to help them achieve their financial goals, collaborate with specialists, and support digital literacy.

Key responsibilities include:

  • Conducting in-depth discussions with customers to understand their financial objectives
  • Collaborating with branch specialists to provide seamless customer experiences
  • Providing expert guidance on online banking platforms and digital solutions
  • Managing transactions, inquiries, and paperwork with attention to detail and security protocols

This is a dynamic role that requires exceptional customer service skills, strong communication abilities, and a passion for making a positive impact in people's lives. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply.

Key requirements for success include:

  • Excellent customer service skills and experience in a similar role
  • Strong communication and interpersonal skills
  • Ability to work accurately and efficiently in a fast-paced environment
  • Knowledge of online banking platforms and digital solutions

We offer a comprehensive benefits package, including health and wellbeing support, gym discounts, private health insurance, and Employee Assistance Program (EAP). Our organization values diversity, equity, and inclusion, and we welcome applications from candidates from all backgrounds.

Screening and interviews may begin before the closing date. We are committed to responding to all candidates, regardless of the outcome. Learn more about our retail banking roles here.

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