APAC Fulfillment Operations Specialist

4 days ago


Sydney, New South Wales, Australia Sonos, Inc. Full time
About Sonos

Sonos, a leading innovator in sound technology, is seeking an exceptional Fulfillment Coordinator to join its APAC team. Our company's mission is to create the ultimate listening experience for our customers by fostering a community where everyone feels included and empowered to do their best work.

Job Overview

This short-term 6-9 month contract offers the opportunity to work with key retailers such as JB Hifi, Harvey Norman, and The Good Guys in ANZ, ensuring they have the right product in stock at the right time. As a part of the Global Fulfillment team, you'll provide excellent day-to-day operational support to our retail partners.

Key Responsibilities:
  • Enter and release orders for new products
  • Check inventory levels vs forecast
  • Share updates on inbound stock to fulfill backorders
  • Report to the commercial team on the success of pre-orders
  • Provide customers with invoices and assist with returns
  • Collaborate with logistics teams to resolve delivery issues
Requirements:
  • 1-2 years experience in customer service or fulfillment operations
  • A basic understanding of Logistics
  • Experience using Excel in a business environment
  • Skilled in written and spoken communication, ideally in B2B scenarios
  • Experience with ticketing and order management systems (SAP, EDI, and Salesforce a plus)
  • A passion for music, technology, and sound
  • Decisive, service-minded, action-oriented, and empathetic nature
  • A strong team player committed to a positive customer experience
Salary Information

We offer a competitive salary range of $70,000 - $90,000 per annum, commensurate with experience, to ensure that our employees are well compensated for their hard work and dedication. At Sonos, we believe that fair compensation is essential for attracting and retaining top talent.



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