Customer Service Liaison Specialist

11 hours ago


Tweed Heads, New South Wales, Australia Feros Care Full time

Feros Care is a leading not-for-profit organization dedicated to providing exceptional care services. We are seeking highly skilled Customer Service Liaisons to join our vibrant contact centre team in Tweed Heads South.

The role offers a unique opportunity to make a meaningful difference in the lives of our clients and their families, while working in a fast-paced and dynamic environment. As a Customer Service Liaison, you will be responsible for handling high volumes of inbound calls, booking services, and updating client information.

Key Responsibilities:

  • Manage inbound calls from clients, carers, family members, and staff
  • Book services and make variations to existing bookings
  • Work collaboratively with the team to achieve shared goals
  • Update client information in a timely and accurate manner

About You:

  • You will be a calm and composed individual who can thrive in busy periods
  • Candidate should have strong customer service skills and be able to find win-win solutions to resolve issues
  • Experience in logistics and rostering is highly regarded, particularly in an aged care environment
  • Prior experience in the customer service industry is essential
  • Excellent communication and computer literacy skills are required

Benefits:

  • A competitive salary of $59,138 per annum (plus super) awaits the successful candidate
  • We offer non-for-profit Salary Packaging up to the value of $15,899 per annum tax-free and Meal and Entertainment Packaging up to the value of $2,650 per annum tax-free
  • Ongoing training and development opportunities are available to support your career growth
  • Employee Benefit Discount Program and Private Health Insurance Discount are just some of the perks on offer
  • We strive to create a workplace culture that values diversity and inclusion

About Us:

Feros Care acknowledges the importance of inclusivity and diversity in our workplace. We encourage applications from individuals from diverse backgrounds and experiences.



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