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Night Operations Coordinator

2 weeks ago

Brisbane, Queensland, Australia beBeeGuestService Full time $72,000 - $96,000
Job Title: Assistant Night Manager

About the Role:

We are seeking a proactive and detail-oriented professional to fill a dual role position at our establishment.

The incumbent will be responsible for supporting hotel operations during the night shift, completing accurate and timely financial reconciliations, maintaining security standards, and providing exceptional guest service.

Key Responsibilities:

  • Support overnight hotel operations, including assuming Night Manager duties as required.
  • Perform detailed financial audits and reconcile daily revenue accurately and promptly.
  • Maintain high standards of hotel security and serve as the primary point of contact for guests during evening hours.
  • Identify and report any financial discrepancies and undertake relevant audit tasks.
  • Deliver excellent guest service by responding promptly to inquiries and resolving issues efficiently.
  • Assist in supervising overnight team members and ensure adherence to established standards.
  • Prepare comprehensive operational reports for management on a daily basis.
  • Ensure compliance with all relevant policies, procedures, and regulations.

Requirements:

  • Previous experience in front office or night audit roles is highly desirable.
  • Demonstrated attention to detail, particularly in financial reconciliation and reporting.
  • Excellent communication and interpersonal skills.
  • Ability to work independently during night shifts and handle emergency situations effectively.
  • A team player who upholds high standards of customer service.
  • Availability for overnight shifts, including weekends and public holidays.