Councillor Liaison Officer

4 weeks ago

Townsville, Queensland, Australia Townsville City Council Full time
About the Role

We are seeking a highly skilled and experienced Councillor Support Officer to join our team at Townsville City Council. As a key member of our organization, you will provide high-level professional support to internal and external stakeholders regarding councillor community engagement.

Your key responsibilities will include:

  • Providing advice and support to Councillors on operational matters through the facilitation of service-related communications between Councillors and the organization.
  • Actioning requests from community organizations for small amounts of financial support through the Councillors' Discretionary Fund.
  • Providing high-level administrative support to Councillors to enable them to carry out their elected duties in an efficient and timely manner, while ensuring confidentiality, discretion, and governance compliance on all matters.
  • Ensuring appropriate arrangements are in place for internal and external meetings, official commitments, invitations to events, including room bookings, catering (if appropriate), speeches, agendas, as well as organizing all aspects of Councillors' travel, including flights and accommodation, car hire, and expense claims.

About You

To be successful in this role, you will have a Certificate IV in Business and a minimum of 3 years' experience in a related/similar role, preferably in customer services/community engagement. You will have qualifications (membership and/or certificate) or experience in public consultation (e.g., IAP2) and experience in social media activity. You will need experience in conducting or assisting in stakeholder consultation, including group facilitation. Strong interpersonal skills, including relationship building and negotiation, are essential, as well as the ability to plan and organize self and others to ensure the timely completion of tasks as part of a team, interacting with team members to deliver a high level of service.

What We Offer

We offer a range of benefits, including:

  • 17.5% annual leave loading
  • Up to 5 weeks annual leave
  • Up to 3 weeks Personal/Carers Leave
  • 14 weeks paid Parental Leave
  • Domestic and Family Violence Leave
  • Natural Disaster Leave
  • Long Service Leave available pro rata after seven years
  • Up to 13.5% Superannuation employer contribution for contributing members
  • Salary Sacrifice opportunities
  • Learning and Development opportunities
  • Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
  • Employee Loyalty Program offering discounts at selected local businesses
  • Employee Assistance Program
  • Active Family Social Club
  • Flexible working arrangements

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact us for a confidential discussion.

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