Business Support Officer
4 weeks ago
This position will be focused on the needs and aspirations of the Townsville community; growing and managing customer relationships, developing a culture of customer-centricity and personal accountability; and reshaping how we deliver services to maximise value.
Key Responsibilities- Provide excellent customer service and specialist advice to a wide-ranging customer base including external and internal customers, government departments, executive leadership, Mayor, and Councillors.
- Generate, monitor, and complete financial processing transactions including, procuring of goods and services, manage the portable and attractive item register, coordinate travel arrangements, credit card reporting/balancing.
- Ensure that the Schedule of fees and charges are administered accurately. This includes the raising of all relevant fees and charges, collection of payments and receipting.
- Interpret and filter customer service requests for inspection, investigation and/or scheduling of works ensuring that priority levels are assigned in accordance with the sectional priority matrix.
- Administrate, investigate, and accurately process relevant applications and/or projects which support the Section's requirement to meet relevant legislative and regulatory timeframes.
- Deliver an outcomes-focused and value-adding culture where leaders and staff take personal accountability for delivering on Council's Corporate Plan and policies.
- Ensure accurate record keeping (including decisions, recommendations, and resolutions) in the appropriate system in accordance with all record keeping and operational standards.
The successful applicant will be able to:
- Work with and around animals as the role sits a part of the team that provisions support to our Animal Care and Adoption Centre.
- Be willing to adapt to an environment which has many competing and shifting deadlines and priorities.
- 17.5% annual leave loading
- Up to 5 weeks annual leave
- Up to 3 weeks Personal/Carers Leave
- 14 weeks paid Parental Leave
- Domestic and Family Violence Leave
- Natural Disaster Leave
- Long Service Leave available pro rata after seven years
- Up to *13.5% Superannuation employer contribution for contributing members
- Salary Sacrifice opportunities
- Learning and Development opportunities
- Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
- Employee Loyalty Program offering discounts at selected local businesses
- Employee Assistance Program
- Active Family Social Club
- Flexible working arrangements
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