Veterinary Clinic Operations Manager

7 days ago

Cairns, Queensland, Australia VetPartners Full time

About the Role

The Practice Manager will be responsible for overseeing the operational and business aspects of the veterinary clinic, ensuring seamless coordination and management of the clinic's services, people, and operations.

Key Responsibilities

  • Coordinate and manage all operational and business matters within the clinic, including communications, procedures, and business services.
  • Lead on employee matters, including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training, and development.
  • Drive customer experience and client loyalty initiatives, clinic service streams, marketing, digital services, and complaint resolution.
  • Manage the financial performance of the clinic, including stock control, procurement, accounts, budgets, and profit and loss.
  • Ensure work health and safety compliance, facilities and maintenance, assets and equipment, and cleaning and presentation standards.
  • Collaborate with Clinical Leaders to uphold industry standards and innovation, clinical governance, and strategic direction and decisions.
  • Work closely with the Regional Manager to champion change, improve clinic performance, drive client engagement, and create high-performing service environments.
  • Lead on company initiatives, projects, and technology.
  • Exhibit a transparent leadership style focused on collaboration and engagement.

About You

  • At least 2 years of experience in a clinical position or head nurse role in a veterinary or animal-related field.
  • Commitment to high standards of service excellence and clinical care.
  • Experience with practice management systems or appointment book management skills and computer confidence.
  • Strong problem-solving, decision-making, and organisational skills.
  • Good understanding of people and employment obligations.
  • Good knowledge of workplace health and safety regulations.
  • Experience or interest in change champion and project management.
  • Genuine, warm, and supportive style that enjoys caring for people who care for animals.

About Us

VetPartners is an equal opportunity employer and values diversity as a key component of our success. We are seeking a leader with an industry background who can build upon and lead a fantastic team in a dynamic, vibrant, and fun work environment offering plenty of scope for an enthusiastic and compassionate leader.

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