Veterinary Practice Manager

6 days ago


Cairns City, Queensland, Australia VetPartners Full time

About the Role

The Veterinary Practice Manager will be responsible for overseeing the operational and business aspects of the clinic, ensuring seamless delivery of services to clients and their pets. Key responsibilities include:

  • Coordinating business operations, including employee management, communications, procedures, and services.
  • Leading employee matters, including recruitment, workforce planning, rosters, health and wellbeing, recognition awards, people performance, training, and development.
  • Driving customer experience and client loyalty initiatives, clinic service streams, marketing, digital services, and complaint resolution.
  • Managing financial performance, stock control, procurement, accounts, budgets, and profit and loss.
  • Ensuring work health and safety compliance, facilities maintenance, assets, equipment, cleaning, and presentation standards.
  • Collaborating with Clinical Leaders to uphold industry standards, innovation, clinical governance, and strategic direction.
  • Working closely with the Regional Manager to champion change, improve clinic performance, drive client engagement, and create high-performing service environments.
  • Leading company initiatives, projects, and technology.
  • Exhibiting a transparent leadership style focused on collaboration and engagement.

About You

  • At least 2 years of experience in a clinical position or head nurse role in a veterinary or animal-related field.
  • Commitment to high standards of service excellence and clinical care.
  • Experience with practice management systems or appointment book management skills and computer confidence.
  • Strong problem-solving, decision-making, and organizational skills.
  • Good understanding of people and employment obligations.
  • Good knowledge of workplace health and safety regulations.
  • Experience or interest in change champion and project management.
  • Genuine, warm, and supportive style that enjoys caring for people who care for animals.


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