Veterinary Clinic Manager

3 days ago


Cairns City, Queensland, Australia VetPartners Full time

About the Role

The Veterinary Clinic Manager will be responsible for overseeing the operational and business aspects of the clinic, ensuring the delivery of high-quality patient care and exceptional customer service. Key responsibilities include:

  • Operational Management
    • Oversee the day-to-day operations of the clinic, including staff management, inventory control, and facility maintenance.
    • Ensure compliance with industry standards and regulations, including work health and safety and animal welfare.
  • Business Development
    • Develop and implement business strategies to drive growth and improve profitability.
    • Manage the clinic's financial performance, including budgeting, forecasting, and financial reporting.
  • Customer Experience
    • Lead the delivery of exceptional customer service, ensuring clients receive a high-quality experience.
    • Develop and implement customer engagement strategies to drive loyalty and retention.
  • Team Leadership
    • Lead and manage a team of veterinary professionals, including veterinarians, nurses, and support staff.
    • Develop and implement training programs to ensure staff are equipped to deliver high-quality patient care.

About You

To be successful in this role, you will need:

  • Leadership Experience
    • A minimum of 2 years' experience in a leadership role within a veterinary clinic or animal-related industry.
  • Business Acumen
    • Strong business skills, including financial management, marketing, and customer service.
  • Operational Expertise
    • Experience in managing operational aspects of a veterinary clinic, including inventory control, facility maintenance, and staff management.
  • Communication Skills
    • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, staff, and stakeholders.

About Us

VetPartners is a leading veterinary healthcare company that values diversity and inclusion. We are committed to providing a supportive and inclusive work environment that allows our employees to thrive. If you are a motivated and experienced leader who is passionate about delivering exceptional patient care and customer service, we encourage you to apply for this exciting opportunity.



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