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Customer Service Coordinator
3 weeks ago
Achieve Success as a Scheduling Expert
We are seeking an organised and motivated individual to manage customer orders and plan maintenance schedules.
This role involves providing customer support by coordinating sales, planning & operations activities for reman components supply & shutdowns.
The successful candidate will be the main contact for customers, ensuring their jobs are delivered on time and to a high standard.
- Analyse and interpret production outputs and bottlenecks to receive orders
- Work with internal regional support teams to ensure smooth operation
- Solve problems quickly and keep both the team and customers updated
This is a fast-paced role with plenty of variety, perfect for someone with scheduling or maintenance planning experience who enjoys working with people.
Key Responsibilities:- Manage customer orders and plan maintenance schedules
- Provide customer support by coordinating sales, planning & operations activities
- Work with internal regional support teams to ensure smooth operation
- Solve problems quickly and keep both the team and customers updated
- Strong mechanical aptitude
- Exceptional customer service skills and ability to build strong working relationships
- A self-starter with a highly motivated and driven approach to balance the needs of the organisation and the customer
- Excel skills
The ideal candidate should have strong analytical and problem-solving skills. Excellent communication and interpersonal skills are also essential. Ability to work in a fast-paced environment and prioritize tasks effectively.
