Customer Service Coordinator
8 hours ago
The role of a Customer Service Coordinator plays a pivotal part in guiding clients through various processes, connecting them to relevant services within the organisation. As the initial point of contact, this position assists clients in achieving their funded goals by coordinating their services and ensuring a smooth experience.
Main Responsibilities:- Develop and implement service agreements that cater to client needs and ensure compliance with set standards.
- Address client feedback about services and assess referrals to guarantee funding eligibility.
- Monitor client budgets and costings to maintain transparency and accountability.
- Conduct home visits to gain a deeper understanding of client requirements and provide tailored support.
- Ensure adherence to regulatory standards for Aged Care and NDIS programs.
This role demands exceptional interpersonal and communication skills, a genuine desire to make a positive impact, and the ability to thrive in a dynamic environment.
Benefits:- Salary packaging options that promote work-life balance.
- Comprehensive leave policies and discounts on major retailers.
- Ongoing opportunities to develop new skills and take on challenging tasks.
Making a significant difference at our organisation means empowering Western Australians living with neurological conditions to live their best lives.
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