IT Support Specialist

1 week ago


Perth, Western Australia Mineral Resources Full time
About the Role

We are seeking an experienced IT Support Specialist to join our team at Mineral Resources. As a key member of our Service Desk Function, you will be responsible for providing technical support and assistance to our employees.

Key Responsibilities
  • Technical Support: Provide timely and effective technical support to employees, including troubleshooting, resolving, and escalating technical issues.
  • Service Desk Management: Manage and maintain our Service Desk Function, ensuring that all technical issues are logged, tracked, and resolved in a timely manner.
  • Hardware and Software Support: Provide support for desktop hardware, software, and applications, including installation, testing, and maintenance.
  • Compliance and Governance: Ensure compliance with licensing requirements for all relevant hardware and software, and maintain accurate records of technical support activities.
  • Communication and Collaboration: Communicate effectively with employees, management, and other stakeholders to ensure that technical issues are resolved efficiently and effectively.
Requirements
  • Technical Expertise: Strong knowledge of Windows OS and Office applications, with experience in deploying and maintaining technical systems.
  • Service Desk Experience: Proven experience working in a Service Desk environment, managing end-user requests and resolving technical issues.
  • Analytical and Problem-Solving Skills: Demonstrated analytical and problem-solving skills, with the ability to provide 1st and 2nd level of technical support.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to work in a high-pressure environment.
About Us

Mineral Resources is a dynamic and innovative company that values the wellbeing of our employees. We offer a range of benefits and support services to help our employees achieve their goals and maintain a healthy work-life balance.



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