Customer Service Consultant

2 days ago


Sydney, New South Wales, Australia MedHealth Full time

About MedHealth

MedHealth is a renowned collection of industry-leading health, medical, and employment brands. Our unique capabilities are dedicated to achieving exceptional health and employment outcomes for individuals and those they support.

We are seeking an experienced customer service professional to join our growing team in the role of Customer Service Consultant.

Key Responsibilities

Our ideal candidate will proactively manage assigned customers, ensuring a superior level of customer service that facilitates access to MedHealth's Independent Medical Exams and other services according to client needs.

Responsibilities include:

  • Proactively managing assigned customers
  • Ensuring a superior level of customer service
  • Promptly answering phone calls and managing appointments
  • Demonstrating strong customer service and liaison skills
  • Actively promoting new products/services to existing clients

Qualifications

To be successful, you must have:

  • A minimum of 2 years' experience in an inbound/outbound phone-based customer service role (preferably in the medical or insurance industry)
  • Excellent organisation and multitasking skills
  • Strong attention to detail and problem-solving abilities
  • Proficiency in Office 365, Word, Excel, and strong database management skills
  • A proven ability to work within a team
  • Desirable skills: knowledge of medical terminology, workers compensation processes/legislation, and/or life insurance industry experience

Estimated Salary Range

$60,000 - $80,000 per annum, depending on location and experience.



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